The Alibaba Cloud Hong Kong IDC Zone C server went offline around 10:00 p.m. ET on Saturday and was unable to recover for more than 7 hours at the time of the report.
Crypto exchange OKX experienced service disruptions after core infrastructure provider Alibaba Cloud announced a hardware failure at Alibaba Cloud’s data center in Hong Kong.
Alibaba Cloud Hong Kong IDC Zone C server went offline around 22:00. ET Saturday and had been unable to recover for more than seven hours at the time of reporting. The on-chain data further confirms that OKX did not process any transactions during this period.
Alibaba Cloud Global Infrastructure Sublist. Source: Alibaba Cloud
The Alibaba Cloud website shows that the server in Hong Kong (China) hosts three Availability Zones which have been operational since 2014. The cloud provider confirmed the outage through an official announcement as shown below.
Official announcement of service interruption from Alibaba Cloud affecting OKX’s service. Source: Alibaba Cloud
Announcing the service interruption, OKX said it was working with Alibaba Cloud to resolve the issues. “The funds are safe. Sorry for the inconvenience caused,” the statement added.
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During this time, users are unable to withdraw and deposit funds while some claim that their account balance is corrupted, showing $0 in their balance. Many investors confirmed that their trades were stuck in the middle and raised concerns about potential losses.
OKX has not yet responded to Cointelegraph’s request for comment.
Related: OKX Releases Proof of Reserves Page and Instructions for Self-Auditing its Reserves
In early December, Avalanche Blockchain partnered to advance Alibaba Cloud’s Node-as-a-Service initiatives.
As Cointelegraph reported, the partnership aims to develop new tools to launch validator nodes on Avalanche’s public blockchain platform in Asia. The integration will allow Avalanche developers to leverage Alibaba Cloud’s plug-and-play infrastructure as a service to introduce new validators.
During the announcement, it was revealed that Avalanche hosts over 1,200 validators and processes around 2 million transactions per day.